Office Policies

At Atlantic Surgical Associates, we are proud to offer cosmetic, pediatric, reconstructive and medical spa procedures. These procedures are available to the residents of West Long Branch, Edison, New Brunswick, and the nearby areas of New York and New Jersey.

In the event of a severe situation, dial 911 or proceed immediately to the nearest emergency room and have the hospital contact us at the same number. If you have questions or wish to schedule a full consultation with Dr. Volshteyn, please contact our office during normal office hours and one of our professional patient consultants will be happy to schedule a convenient time for you.

New patients may be asked to arrive 10 minutes prior to the appointment time to complete our registration process. If you are unable to keep your appointment, please give us as much notice as possible to allow another patient to be seen in your place.

Office Procedures at a Glance

•   If we will be more than 30 minutes late for an appointment, we will attempt to inform you. Likewise, we hope that you will notify us promptly if you are going to be late or need to change an appointment.

•   You will need to supply your credit card number in order to secure a date for your consultation. A 24 hour notice is required to cancel your consultation appointment in order for us to give someone else your time slot. If you do not show for your consultation, your credit card will be charged for the consultation fee of $150.00. If an unforeseen circumstance arises for you and you cannot keep your consultation, please call us immediately and we will attempt to give someone else your time slot.

•   All minors must be accompanied by an adult.

•   We request your cooperation in not smoking in or near the office and 30 minutes prior to you appointment.  Other patients may have breathing problems or asthma and may be very sensitive to the smell.

•   We request that cell phones are turned off or silenced during your visit.

Consultation

The proper analysis of deformities and undesirable conditions can best be evaluated during a consultation. It is at this time for you to express specific concerns, and gives the doctor an opportunity to formulate a treatment plan to help correct this.

We attach a great deal of importance to your consultation, which generally takes an hour. It gives us a chance to meet and to review your specific desires. During this time, we can outline treatment alternatives, discuss expected outcomes, and review risks, complications and costs. 

A consultation is especially important as it creates a patient/physician relationship based on trust, experience and expertise. We consider all of our patients as part of our “family”, and therefore the door is always open for future visits. You are encouraged to review our website so that they will be better informed of the desired procedure.

During the consultation, you will meet with Dr. Volshteyn and one of our patient coordinators as well as the rest of our staff. 

Surgery Scheduling


One of our assistants can assist you with questions regarding your upcoming surgery. They will explain pre-operative instructions. If you need to re-schedule or cancel your surgery, we ask that you contact us as soon as possible.

Post-op Care

Dr. Volshteyn takes 24-hour call 7 days a week for his patients following their surgery.   All patients have access to Dr. Volsteyn, and they will receive a call the evening following surgery. Patients become part of our family and there is no charge for follow-up visits.

Insurance and Billing:

We work with all different insurance companies, however we are not exclusively contracted with any insurance company. If your plan allows, we will file insurance claims for reconstructive procedures. Please help us process these claims promptly by bringing your insurance information with you on your first visit. Our staff will verify the coverage provided by your health insurance plan before surgery. The patient is responsible for the co-pay, deductible, and co-insurance. The patient may also be responsible for any amount that is not covered by insurance. Remember that your health care policy is a contract between you and your insurance company. It is ultimately the patient’s responsibility to pay for services provided by our office.  

For any additional questions regarding our office policies, please call 732-641-3350 and one of our friendly staff members will happily assist you.